Shipping & Returns

1. Overview

This policy covers physical merchandise from the Spirit Shop — how and when orders ship, and how returns work.

Digital items (chat credits and card unlocks) are delivered instantly to your account, so shipping does not apply to them. Refunds for digital items are covered in our Terms of Service.

2. How pre-orders work

Spirit Shop pieces are made in small runs, and each run is produced only after supplier samples pass our quality checks. So your order is made first, and shipped second:

• Order handling time: [handling time].
• Estimated delivery after dispatch: [delivery time].

If a run is delayed for any reason, we will email you with a new estimate — and you can choose to keep waiting or cancel for a full refund.

3. Where we ship, and what it costs

• We currently ship to: [shipping regions].
• Shipping cost: [shipping cost].

Shipping is shown at checkout before you pay. If we cannot ship to your address, we will cancel and refund the order in full.

4. Duties, taxes & customs

Import duties and customs fees on physical merchandise are prepaid and covered by us. The total shown at checkout is the final amount you will pay — your parcel will not be held for a customs payment, and you will not be asked to pay anything extra on delivery.

If a carrier ever asks you to pay a duty or customs fee on delivery, please do not pay it — email us at hello@shanhaimyth.com first, and we will take care of it right away.

5. Tracking and delivery

When your parcel leaves our side, we will email tracking details to the address on your order. If you have not received tracking within [handling time] of ordering, check your spam folder, then contact us — we will sort it out.

6. Lost, late, or damaged orders

If something goes wrong in transit, we fix it:

• Arrived damaged: email us within [claim window] of delivery, with your order number (it starts with SH-) and a photo if you can — we will replace the item or refund it, your choice.
• Late or lost: if tracking has not moved in a while, or the parcel misses its delivery estimate, contact us — we will chase it down and make it right, with a replacement or a refund.

7. Returns and exchanges

If you change your mind, you can return unused items in their original condition within [return window] of delivery.

• To start a return, email hello@shanhaimyth.com with your order number (SH-…) — we will reply with return instructions.
• Return shipping: [return shipping cost].
• Once we receive and check the item, we will refund it to your original payment method within [refund processing time].
• Items that have been used, washed, or damaged after delivery cannot be returned. If your item is defective, see "Lost, late, or damaged orders" above — defects are always on us.

8. Cancellations

You can cancel any order before it ships for a full refund — just email us with your order number. Once an order has shipped, it follows the returns process above.

9. Digital items

Chat credits and card unlocks are delivered instantly and cannot be returned — please see the Terms of Service for their refund rules.

10. Contact

For any order question, email hello@shanhaimyth.com and include your order number (it starts with SH-). We reply within two business days.